Do you know what your clients think about your business?
Most people think of feedback in relation to product releases or employee reviews but what about feedback for small businesses? Do you know what your current clients think about your business? How was the hiring process? Were they happy with the results of your work? Did they understand your processes? Will they recommend you to others? Using the information gained from this type of feedback can dramatically improve your business in a number of ways.
Using Client Feedback to Your Advantage
Feedback provides you with an opportunity to motivate your staff, develop performance, and learn more about your clients. Creating a simple exit interview, or net promoter score (NPS) survey, for your clients will provide you will valuable information that will increase referral opportunities, improve your processes, and show your staff the results of their efforts – good and bad!
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This week’s authenticACTION will tell you the best ways to ask for client feedback, and what to do with that feedback once you get it. If you’re already signed up for authenticACTION, check your inbox for the email. If you’re not signed up, click the button below to immediately receive this week’s email PLUS be signed up for all future authenticACTIONs!
Orlando Web Design
AuthenticWEB is an Orlando web design, SEO, and inbound marketing agency that uses feedback to create new strategies for clients, improve internal processes, and gain insight as to what our clients need. We can create custom strategies for you and your business that will increase your bottom line and clear the path to your goals by uncovering hidden obstacles that you may have overlooked. Call today for a free consultation.