This is a call Tony Coffaro of Mobile car care, a milwakee mechanic shop, received last night. Genrally these are from a call center trying to sell you something that is most liekyl a scam. Go to Google Places and check out your reviews. His Google Place Reviews were still five star.
Google will not call you unless you are doing something really bad. What you need is to monitor your online reputation on a regular basis. You should also be proactive, taking weekly actions to bolster your business’s positive online presence.